Returns

The deadline for refunds on Christmas returns is the 25th of January. The Christmas returns policy applies to any goods bought after the 1st of November.

All items may be returned for a refund within 30 days. Items must be unused and with the original packaging. If you wish to exchange an item for a different size, colour etc, please email us first to confirm that we have the item you want in stock. We will not refund your return postage, but do not charge it on exchanges either. If you require a faster exchange we recommend buying the replacement item as a separate order and then returning the first item for a straight refund.

Any items returned should be traceable. If you are in the UK please use our own subsidised tracked Royal Mail returns page at https://www.royalmail.com/track-my-return/create/834 which you can use to return unwanted items at a cost of £2.95 which we will deduct from your refund (unless your item is faulty). On almost all parcels this is considerably cheaper than the Post Office counter price.

IMPORTANT NOTE: This system may not be used for oversized or orders over £150. Loss/damage liability is capped at this amount.  Oversized items above the R.Mail size guide but still shipped out on this service will incur an extra £10 surcharge to match that which RM bill us for large items.

USING THE ROYAL MAIL RETURNS SYSTEM WITHOUT A PRINTER (QR Code)

Go to the link above and fill in your info. The QR code that you need to present to the Post Office to allow them to create the Postage Paid label is on the Email that you will receive at the end of the process NOT the one on the PDF label (which is for Royal Mail tracking).. If you don't get the email be sure to check your spam/junk box as they quite often get filtered.

The Returns address is:

surfsurfsurf
Old Park
Taylor's Lane
High Bickington
Devon
EX37 9BL

For larger items that cannot be returned as above (eg. surfboard bags) we recommend using https://www.parcel2go.com/ for a low cost effective service.

WETSUITS: Please do not FOLD wetsuits as this creates creases that are very hard to remove, instead please ROLL your suit lengthways as received.

'NEW" ITEMS RETURNED IN AN UNSALEABLE CONDITION due to soiling, use, damage to the goods themselves or excessive damage to outer packaging will be returned to you and will NOT be processed for refunds or replacement.

Note that if you return a faulty item via your own preferred method that we will not refund higher price or expedited services. Please note that if we do not receive a return item you will be responsible for claiming for the loss from Royal Mail or other courier you have used.

Faulty Items being returned for a full refund should be returned/notified within 30 days. Your original and return shipping will also be refunded (see above re. return shipping services). Faulty items returned between 31 days and 6 months will normally be repaired or exchanged. If it can't be repaired or replaced, then then you will receive a full refund.

Items over 6 months old will not generally be considered faulty from manufacture, in many cases you may still receive a repair or replacement items under the manufacturers warranty (for wetsuits, leashes, cameras etc).

Items with faults with ancillary parts will usually have just those particular parts replaced.

Please note that the deadline for refunds on Christmas returns is the 25th of January. The Christmas returns policy applies to any goods bought after the 1st of November.

Many of our products carry warranties that cover problems over extended periods of time, and we are your first point of contact to activate a warranty. The manufacturer of that particular item issues these and is responsible for implementing them. Please follow any instructions on your original packaging. Warranties and guarantees do not affect your statutory Rights.

Note that unless specifically described as such, all of the products we sell are designed for private use. Products that have been used for hire, surf schools, holiday accommodation etc may not be covered under the manufacturers warranty, or even under normal statutory rights. If you intend to use any of our products for a commercial type use please contact us before purchasing and we can clarify the position for that specific product.

Under UK and EU law you have the right to cancel your order or return any item purchased from us for a full refund within 14 days, here at surfsurfsurf we actually give you 30 days. If you have already received your item please see 'returns' above for more details. If your goods haven't yet been sent simply email or call us to cancel your order.

Goods returned from outside the UK tax area should clearly be marked as 'faulty returns' on the accompanying documentation to avoid customs holding items un-neccessarily.